I was working with an elementary principal. One of the school's 3rd grade classes had given him a list of responsibilities they assumed formed his job. He showed me the list and chuckled, until he got to an item that he said made him shudder far more than smile: "You fix everything."
That overwhelming mandate contains a big piece of the truth: almost everything that happens in the school is ultimately the responsibility of the principal. What is equally valid is the reality that one person cannot know everything, be everywhere, prevent all problems, and fix everything.
I love to watch Tucker when he is learning. His eyes widen, his face lights up, and he cannot contain himself, shouting out answers—no, not answers but ideas and concepts and "ah has"—and he often gets in trouble for being insensitive to his peers who are still struggling to do their work, for being self-centered, and there are times he is frustrated by the trouble he gets into, and other times he seems to accept it as the price he is paying for his education. He grimaces for a moment and then reinvests his energies into his school work. He is eleven years old.
One of my first mentors believed, and so have I, that education is healing.